Authenticator code
- Enter the code again as soon as it is generated by your Authenticator app
- If you use Google Authenticator, sync it: tap the 3 dots at the top right > Settings > Time correction for codes
- If you continue to have problems, follow this procedure to request that we reset your OTP access.
OTP via SMS
- Make sure to enter the latest OTP received in the last SMS from Young Platform
- Enter the OTP as soon as you receive it, so that it doesn't expire
- Enter the OTP without typing spaces or other characters before or after
- If you don't receive the SMS at all, consult the guide "I am not receiving two-factor verification SMS"
OTP via email
- Make sure to enter the latest OTP received in the last email from Young Platform
- Enter the OTP as soon as you receive it, so that it doesn't expire
- Enter the OTP without typing spaces or other characters before or after