Deposits
If after 1-hour maximum you still haven't received a cryptocurrency deposit on Young Platform from an external wallet, please contact us giving these details -
- the origin wallet address
- the destination wallet address
- the transaction hash (TxID/Tx Hash)
- the cryptocurrency and amount
You will find the transaction hash in the details of your withdrawal on the wallet you sent it from.
Withdrawals
If your withdrawal has already been sent successfully, Young Platform has no way to retrieve the transaction or get information about its receipt. We recommend that you contact the destination platform's Customer Care.