Invalid or incorrect amount
- Remember to respect the minimum amount for the trading pair: check the details at this link
- Make sure you have sufficient funds in your starting wallet (Euro or cryptocurrency)
- Bear in mind that if at the time of the trade there is too much difference between the supply and demand of that specific cryptocurrency, you will need to enter a slightly higher amount than the one you see in this table.
The trading pair is not available
It can happen that a trading pair (for example BTC/EUR) is temporarily disabled: in this case you cannot complete the purchase and the app warns you that the pair is not currently available. This happens, for example, during technical interventions, under abnormal market conditions or when a cryptocurrency is suspended from the platform.
If the suspension is temporary, try again later. If instead a cryptocurrency is removed from Young Platform, you will receive a communication with adequate notice.
Purchase is disabled, but selling is not
In some cases a trading pair remains active in one direction only: you can sell a cryptocurrency, but not buy it. If the button to buy is not available or the app warns you that the operation is not currently allowed, the purchase of that cryptocurrency is temporarily disabled. Try again later and, if the problem persists, contact us.
You are not receiving a price for your purchase
On Young Platform Base, when you buy, Young Platform offers you a fixed price valid for a few seconds. For risk management reasons, in some situations Young Platform may not offer you a price for a short period: instead of the price, the app shows you an error message. This happens, for example, when:
- the market is very volatile and the spread included in the price would exceed the maximum limit set by Young Platform's pricing policy;
- the external price sources on which the calculation is based are not available or are not aligned with each other;
- the amount you want to buy exceeds the limit set for a single order on that cryptocurrency;
- you have requested many prices in a short time without confirming them;
- the available liquidity for that cryptocurrency is temporarily insufficient.
This is usually a temporary block that resolves itself: wait a few minutes and try again. If you are purchasing a large amount, try with a lower amount; for operations of 20,000 € and above you can contact the OTC Desk through Customer Support.
Display issues
If you are using the web platform, clear the cache of your browser or device and make sure you have a stable internet connection.
If you use a trackpad and do not see the confirmation button, use a mouse and reload the page.
Still having trouble? Contact us by sending us a screenshot of the issue.