The identity verification is carried out by Young Platform's external provider, Onfido.
Your upload remains pending if Onfido can't automatically match your selfie to your ID photo, or read some of the details correctly. In this case, the check has to be completed manually by our specialist team.
Here are some tips
- Use a valid ID, i.e. not expired
- Use an ID in good conditions
- Take the photo in a well-lit environment, preferably in natural light
- Photograph the entire ID without cutting corners or sides
- take the ID out of the plastic case, if you use one
- the selfie must be taken at the moment
We cannot accept photos of screens, scans or photocopies.