Invalid or wrong amount
- Make sure you enter the minimum amount - check the details at this link
- Check that you have enough funds in you the Wallet you're buying with (Euro or crypto)
- Bear in mind that if at the time of the trade there is too much difference between that specific cryptocurrency bid and offer, you will need to enter a slightly higher amount than the minimum amount you see in this table.
Display errors
If you are using the web platform, clear your browser or device cache and make sure you have a stable internet connection.
If you are using a trackpad and can't see the confirmation button, use a mouse and refresh the page.
Still having problems? Contact us sending us a screenshot of the issue.