The identity verification is done through Young Platform's KYC provider, Onfido.
Your upload remains pending if Onfido can't automatically match your selfie to your ID photo, or read some of the details correctly.
In this case, the check has to be completed manually by a Young employee. This can take up to 5 working days.
Here are some tips to complete the process smoothly -
- Use a valid ID, i.e. not expired
- Use an ID in good conditions, with no damaged parts
- Take the photo in a well-lit environment, preferably in natural light
- Photograph the entire ID without cutting corners or sides
- Use a browser like Chrome or Safari